Refund and Returns Policy

Refund and Returns Policy

1. Overview
At [Your Brand Name], we value your trust and satisfaction. Each jewellery piece is crafted with precision and care, and we strive to deliver only the highest quality. If, however, you are not completely satisfied with your purchase, our refund and return policy ensures a smooth resolution.

2. Eligibility for Return or Exchange
You may request a return or exchange if:

• The product is damaged, defective, or incorrect upon delivery.

• You contact our customer service within 48 hours of receiving the order.

• The product is unused, in its original condition, with all tags, certificates, and packaging intact.

Note:
Customized, engraved, or specially made-to-order jewellery items cannot be returned or exchanged unless they arrive damaged or defective.

3. Return Process

1. Contact our support team at [Your Support Email / WhatsApp Number] with your order ID, clear photos of the product, and a description of the issue.

2. Our team will review your request and provide return shipping instructions if approved.

3. Once we receive and inspect the item, we’ll notify you regarding approval or rejection of your return.

4. Refunds

• Approved refunds will be processed to your original payment method within 7–10 business days after inspection.

• If the product was purchased via COD, refunds will be issued through bank transfer or store credit.

• Shipping and handling charges are non-refundable, unless the return is due to our error.

5. Exchange Policy
If you wish to exchange your item for another design or size, please inform us during the return request. Exchanges are subject to product availability and price difference adjustments.

6. Non-Returnable Items
The following items are not eligible for return or refund:

• Customized or personalised jewellery

• Products altered or resized by the customer

• Items without original packaging, invoice, or certificate of authenticity

7. Damaged or Missing Items
If your order arrives damaged, tampered with, or incomplete, please report it immediately with photo/video proof. Claims made after 48 hours of delivery may not be accepted.

8. Contact Us
For return or refund-related queries, please contact:
Email: [sghchennai@gmail.com]
Phone/WhatsApp: [+91-+91-9444332807 ]
Working Hours: Monday to Saturday, 10 AM – 6 PM